Hi. My name is Ruzaan. I am a Junior Credit Controller, I play a role in managing the financial health of our complexes. With a focus on customer service, I am dedicated to assisting clients with inquiries related to their monthly statements, ensuring they understand any charges incurred. I am approachable and have a positive attitude making the process of discussing payment arrangements less daunting for clients, and providing clarity on fees that may seem confusing at first glance. This commitment to excellence in client service not only enhances customer satisfaction but also contributes to the efficient operation of the credit control department. My role helps with the delicate balance between the company's financial operations and customer relations